FAQs

Q | Why have I been invited to join this program?

Your employer has taken a proactive step to support your mental health and wellbeing. Mental Health is a new area that forward-thinking employers are starting to include as part of their employee offering, either in times of high stress or as an ongoing resource/benefit.

Q | Why would one-to-one this be helpful to me?

In good times and bad times, it is important that we have outlets for communication, expression, and authentic connection. When we don’t share our experiences, we often keep them inside and isolated, which can lead to experiences including: anxiety, confusion, resentment, disconnection, or apathy. By engaging in talk sessions with a practitioner, you’re ensuring that you a) stay connected b) express yourself c) channel any difficult experiences in a safe place. Your practitioner will also seek to provide you with self-care tools that are specific to your present experience. These can be invaluable for navigating difficult experiences and shifting from surviving to thriving.

Q |Is what I share confidential?

Yes, what you tell your practitioner will remain between the two of you. The only exclusions to this may be if they are worried that you may be a danger to yourself, they will notify their manager and suggest additional mental health support for you.

Q |What are the group sessions for and why should I join them?

Group sessions are designed to: a) raise awareness on important topics b) cultivate vulnerability and authentic connection within your team c) develop a self-care toolkit that you can use in daily life. They are designed based on relevant topics and cultural trends.

Q |Why do I have to fill up an onboarding questionnaire?

This is really important as it gives us a sense of where you may need support and also which of our practitioners may be a good match for you. We’ll also be looking at trends across your team and if there are any common areas where support is required, we may recommend other activities to your employer like workshops or focused sharing sessions.  However, your personal information remains confidential. Only the Illuma Health analyst team will see your information.

Q |What is ‘My Mental Health Arc’ and why do I have to complete it so regularly?

‘My Mental Health Arc’ is the unique system we have designed to help you track your overall health and wellbeing. Before and after each session, you’ll be asked to spend only 1 minute to track your progress by rating 3 pillars of mental health and wellbeing (1-5). These are:

1. Stress/Worry

2. Energy levels

3. Peace & balance

Over time you’ll be able to see the changes in the way you experience. Tracking changes is really important for allowing them to integrate and become part of you.

Q |What happens at the end of my allocated sessions?

We’ll ask you for your feedback via another online questionnaire.  Based on what you and your team share with us, we will make recommendations either to extend, end or pivot the program. Our mental health and wellbeing require constant support, so if you and your employer agree, we will continue to find ways that will be most supportive to you as an individual and as a team.

Q |What kind of practitioner will I be working with?

Our practitioners come from all different backgrounds including: counseling, psychotherapy, somatics, and embodiment. All of them have been chosen by Illuma Health to support our clients because of their deep listening skills, their unique skill-sets, and responsive natures.

Q |What If I don’t click with my practitioner?

Relationships are unique and take time to build. We recommend that you stay with your therapist for a few sessions to see if the relationship develops. We also recommend that if you’re not feeling connected, to let them know. This can often change the dynamic right away. If you feel that you don’t want to continue with your practitioner, you’ll be offered an alternate practitioner. If you don’t wish to continue care, that is also your choice. It’s important that you are actively choosing to engage in the sessions.

Q |Where are sessions held?

Where possible one-to-one sessions are held on-site in our Singapore-based clinic. If you’re overseas or unable to attend in person, your sessions can be held via zoom. Our Clinic and Administration Manager will help you schedule your sessions and clarify your preference. Group sessions are either held on-site at your workplace, at a special event venue or online, depending on the nature of the session and your employer’s preference.

Q| Who should I contact if I have a question between sessions?

You can direct your questions to our Clinic & Administration Manager at connect@illumhealth.org or WhatsApp +6590068393. Your practitioner won’t be available to you between sessions.

Q |How do I get started?

Let your manager know that you’d like to take part in the program. We will reach out to you soon with your onboarding questionnaire and book your first session.